1. Introduction

At Divine Custom Engraving LLC (“we,” “our,” or “us”), we deeply value your privacy and are fully committed to safeguarding your personal information. This Privacy Policy has been put in place to clarify how we collect, use, share, and protect your data when you interact with our website, products, or services. By accessing our website or providing us with your information, you explicitly consent to the practices detailed in this policy.

2. Information We Collect

We gather a variety of information, including personal information, payment information, and non-personal information, in order to provide you with an exceptional and seamless experience. The following provides a breakdown of the types of information we collect:

2.1 Personal Information

• Name: Your complete name is collected when you create an account, make a purchase, or reach out to us with inquiries or requests.
• Contact Information: We may collect your email address, phone number, and shipping address. This information is used to facilitate order processing, answer inquiries, and keep you informed with updates about your orders.
• Account Information: When you establish an account on our website, we may collect and securely store your login credentials to ensure a smooth user experience.

2.2 Payment Information

• Payment Details: When you make a purchase, we collect payment information, which may include credit card details or other payment methods. Please note that this sensitive information is securely processed through trusted third-party payment processors. We do not store your payment information on our servers for added security.

2.3 Browsing Data

• Browsing Data: When you visit our website, we may automatically collect non-personal information, such as your IP address, browser type, device information, and other technical details. This data is collected to enhance your browsing experience and to help us improve our website’s functionality and performance.

3. How We Use Your Information

We utilize the information we collect for various purposes, including:

• Personalization: We use your information to tailor your shopping experience. By analyzing your preferences, we can provide you with personalized product recommendations and exclusive offers that align with your interests.
• Order Processing: Your personal and payment information is crucial for processing your orders efficiently and ensuring that your purchases are delivered in a timely manner.
• Communication: We may contact you via email or phone to provide essential order updates, respond to your inquiries, and, if you’ve opted in, send you promotional materials to keep you informed about our latest offerings and special promotions.

4. Sharing Your Information

We are committed to safeguarding your privacy, and we want to assure you that we do not engage in the sale or rental of your personal information to third parties. Nevertheless, we may share your information with trusted service providers and partners, including:

• Payment Processors: To securely process payments for your orders.
• Fulfillment Partners: To facilitate the processing and delivery of your orders, ensuring that you receive your purchases promptly and in the best possible condition.
• Marketing and Analytics Providers: To help us gain valuable insights into user behavior and preferences, which allows us to enhance our services and offerings.

We may also share your data when required by law or for security and fraud prevention, as well as to fulfill our legal obligations.

5. Security Measures

We take the security of your information very seriously. To protect your data from unauthorized access, disclosure, alteration, or destruction, we employ reasonable security measures. However, it’s important to be aware that while we make every effort to safeguard your data, no online transmission or storage method is entirely foolproof. Therefore, we cannot guarantee absolute security.

6. Your Choices

You have a say in how your information is handled. Here are the options available to you:

• Updating Your Information: You have the freedom to update your personal information at any time. If you need to make changes or corrections, please don’t hesitate to contact us.
• Communication Preferences: You have the option to opt out of receiving marketing communications from us at any time. Instructions for unsubscribing or managing your preferences are provided in the emails we send.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are stored on your device when you visit our site. They help us understand your preferences and provide you with a more personalized experience. You have the option to manage your cookie preferences through your browser settings.

8. Changes to this Policy

From time to time, we may update this Privacy Policy to reflect changes in our practices, to comply with legal requirements, or to incorporate feedback from our users. In the event of significant changes to this policy, we will notify you through our website or other suitable means. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or specific requests related to your privacy or this policy, please do not hesitate to reach out to us using the provided contact information. We are here to address any queries or issues you may have.

Last Updated: 06/Nov/2023

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services signifies your acceptance of this policy.