1. Returns

1.1 Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. This means that we can only accept returns for items that are in a resalable condition. If the item has been used or is damaged, it may not be eligible for a return. Items should also be returned in their original packaging whenever possible.

1.2 Time Frame: You must request a return within 5 days from the date of delivery. This time frame allows us to efficiently process returns and refunds. It’s essential to request a return within the specified period to ensure your eligibility.

1.3 Return Process:

• Contact our customer support team at [email protected] to initiate the return process. Please provide your order number and a description of the item you wish to return. Our customer support team is here to assist you throughout the return process.
• Our customer support team will provide you with the necessary instructions and a return shipping address. We aim to make the return process as convenient as possible for you.
• Pack the item securely in its original packaging (if available) and include your order number. Proper packaging helps prevent damage during the return shipment.
• Ship the item back to the provided return address. You will be responsible for the return shipping costs. Please ensure that you use a reliable shipping method and obtain a tracking number for your return package.

2. Refunds

2.1 Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. This step is crucial to verify the condition of the returned item.

2.2 Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. We aim to process refunds promptly to minimize any inconvenience to our customers.

2.3 Non-Refundable Items: Certain items are not eligible for return or refund, including:

• Customized or personalized items.
• Gift cards.
• Downloadable software products. These exclusions are standard for many retailers, and they ensure that certain types of products, such as personalized items or digital goods, cannot be returned due to their unique characteristics.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item. While we don’t offer direct exchanges, this approach ensures a more straightforward and faster process for our customers.

4. Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the item received is incorrect or damaged. In such cases, we will provide a prepaid return shipping label. We believe in fair and transparent policies regarding shipping costs, and this section explains when we cover return shipping and when it is the customer’s responsibility.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer support team within 5 days of receiving the item. We will provide instructions on returning the item and will either send you a replacement or process a refund, including return shipping costs. This demonstrates our commitment to rectifying any errors or issues in a timely and customer-friendly manner.

6. Contact Us

If you have any questions or need further assistance with your return or refund, please contact our customer support team at [email protected]. We are here to help and address any concerns you may have.

Last Updated: 06/Nov/2023

By making a purchase from Divine Custom Engraving LLC, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy. This policy is subject to change, and any updates will be posted on our website. We encourage open communication with our customers and aim to provide a hassle-free return and refund process.